At the International terminal, above check-in area. Clients should go directly to the customer service desk whereby they can be assisted by a customer service officer. Otherwise they can pick up the phone at the afore mentioned desk which will connect them to our customer service officer for guidance. Clients can also call the pay parking office for direction or any further assistance on 4384015
In the event of a lost card you will have to pay SCR50 for a replacement card. Lost tickets shall incur a fixed penalty fee of SCR600 to be paid before you exit the parking or at the pay parking office.
This is not encouraged. You will have to use the card with the vehicle and number plate declared at the time of registration. In the instance that the card is being used with a different vehicle other than the one registered, you will have to inform the pay parking office immediately, otherwise you run the risk of your card being revoked.
SCAA is not liable for any damages on your vehicle or personal belongings. There is a ‘Disclaimer Notice’ located at the entrance of the parking area, outlying SCAA’s terms and conditions when making use of the parking. However we can provide assistance in terms of information and CCTV footage if any.
In the event that the card is not working you should report to the pay parking attendant at the pay kiosk and you will be guided to the pay parking office for any issues to be rectified, or call 4384015